Terms and conditions Dryboy

Applicable for sale of physical goods via the web.

These terms and conditions apply to the purchase of goods by consumers on the website www.dryboy.com/en/. The site is owned and operated by:

Dryboy AB, J. A Pripps Gata 2, 421 32 Västra Frölunda, Sweden

CVR no. 556880-1285

Phone +46317570700

info@dryboy.com

If there are any parts of the terms that you do not understand, we recommend that you contact sales support before you start using www.dryboy.com/en/.

If you experience any problems with your order at www.dryboy.com/en/, please contact our sales support at: info@dryboy.com or phone: +46317570700

Important message

Please read the terms and conditions carefully before ordering goods from www.dryboy.com/en/.

These Terms and Conditions (Terms) apply when you order or purchase goods from the Website. The Terms may be updated from time to time (for example to reflect changes in technology, our business model, our system capabilities or in relevant laws and regulations) and therefore we ask you to agree to the Terms each time you shop with us. Any reference to “you” or “your” means you as a user of the Website, any reference to Dryboy means us as the online shop.

If you do not accept the Terms, you cannot order or purchase goods on the Website.

Ordering

The online shop is open 24 hours a day, but may be closed for maintenance. Where possible, we try to carry out such maintenance during the night hours.

An order placed on a public holiday will be processed the first following business day.

You must be at least 18 years of age to purchase goods on the Website and hold a valid payment card accepted by us. If you are under 18 years of age, you must have a legal basis to enter into a contract with us.

It is not possible to create an account with Dryboy, therefore you do not have the ability to cancel or change orders yourself once an order has been placed. If you wish to do so, please contact Dryboy, at which it may be possible to make changes.

We can only process your order if the delivery address is a home or business address in one of the countries listed below, including our home market, Sweden:

Austria, Norway, switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain.

We reserve the right to cancel the purchase agreement in any of the following situations, without being liable for compensation or other costs:

– Your payment details are not correct or cannot be verified

– Your order is placed with the intent to commit fraud, etc. or placed in connection with a criminal offence or other illegal activity

– An accidental error occurs on the Website, e.g. a payment error or similar.

– We have reason to believe that you are under 18 years of age

Contracts can only be entered into via the Website. We do not process orders made in emails, letters, faxes and direct messaging.

At what point in the ordering process are you bound by your order?

Before placing your order, you have the opportunity to change the information you have entered, including delivery and invoice details or payment details. You also have the option to change the items or remove items from your shopping cart.

When you click “proceed to payment”, a receipt will appear on your screen. From that point on, you are bound by the purchase agreement. Please read more under Right of withdrawal.

Please contact our Sales Support if you made a mistake when placing your order – they are ready to help you.

You will receive an order confirmation in an email. After the conclusion of the agreement, the rules on the right of withdrawal apply, see below.

Payment

Payment can be made using the following listed means, and always in EUR currency. We offer Klarna and PayPal as partners for purchases made on Dryboy AB’s online store. This means your payments are secure; whether you pay by invoice, using your bank or credit card, or via your bank account. Dryboy AB never sees any information about your credit card number or bank account and all card and personal data transmitted via our payment providers is encrypted.

When paying by debit card, the payment will be reserved on your account in accordance with the terms of your card until we withdraw or reject the payment. The amount will be deducted when the item is shipped.

You must pay by submitting your credit or debit card details with your order. The payment will not be taken until your order has been dispatched.

Payments are made via our payment provider partner Paypal or Klarna. No fees for payment are added to the order. Terms apply for using Klarna’s Pay Later services (invoice and instalment). To read the terms for Pay Later (invoice) click here, and for Pay Later (instalments) click here. Klarna processes customer information in some cases to deliver their services. You can find Klarna’s privacy notice here.

Read more at: Klarna, https://www.klarna.com/se or

PayPal, https://www.paypal.com/se/webapps/mpp/personal

Pricing

All of our pricing stated on Dryboy AB’s online store are final prices (totals) and include value added tax (VAT) of 25% at the applicable statutory rate. Shipping costs are an extra amount and will be shown before you complete your order. VAT and fees may be subject to change. Our product range and our prices may be adjusted from time to time. The price at purchase will always be the agreed and settled price at the time of order.

The price of the goods and any additional delivery or other charges will be available on the website before the order has been completed. Furthermore, it will also be available in the order confirmation.

Prices and charges include VAT at the rate applicable at the time of the order.

Delivery

Our delivery method is processed within 14 working days, your cover can be collected from your nearest UPS pick-up point. You will receive an email confirmation once your order has been dispatched.

We offer shipping prices starting from 30 Euros. Free shipping is offered for orders above 1000 Euros.

Terms of delivery

Goods will be delivered to the delivery address specified when ordering. Please note we only deliver to private and business addresses.

If several items are ordered in one order and one or more of the items cannot be delivered immediately, we will only deduct the payment for the item(s) when the items are dispatched.

Your item will be delivered on weekdays, Monday to Friday. The time of delivery depends on the country of delivery and the carrier used.

Any additional delivery or other charges will be available on the website before the order has been completed. Furthermore, it will also be available in the order confirmation.

A receipt for the goods is provided upon delivery. It does not necessarily have to be you who signs for the goods. Person(s) at the delivery address (e.g. a family member, friend, receptionist, etc.) may therefore acknowledge delivery with binding effect for you.

For private deliveries, our carrier will make at least one delivery attempt. At the delivery attempt, the carrier will leave a receipt informing you of the details of any self-collection option. The carrier will typically hold the item for up to 14 days before returning it to us as undelivered. Please note that our carrier can also deliver the item to your neighbour, if you have agreed to this and if circumstances allow.

Please note that you bear the full responsibility of the item after delivery. If the packaging appears to be damaged, you should refuse to accept the delivery. If you wish to complain about any defects, please inform us, see “Defective goods and wrong goods”.

We normally delivery to England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands, including BFPO addresses; however, due to import restrictions, certain items cannot be shipped. For a full list of items that can/cannot be shipped to BFPO addresses click here.

You agree that we may deliver the goods in instalments if we suffer from a shortage of stock or have another genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

Separate deliveries

If your order consists of several items, we reserve the right to make multiple separate deliveries. Separate deliveries may be necessary if certain goods are delayed or not in stock at the time of order. You will be informed that your order is subject to separate deliveries. You will not be charged extra delivery costs for separate deliveries.

Track your order and view history

Regardless of the delivery method chosen, you will receive an email from us once the order has been shipped. Generally delivery will be expected to be received within 14days after ordering.

How to cancel

If you wish to exercise your right of cancel, you must contact customer service at: info@dryboy.se or by phone: +46317570700 (charges may apply).

You cannot cancel your order by refusing to take delivery of the goods or by failing to collect them without informing us at the same time that you are withdrawing.

Since our products are produced (tailor-made) to your specific needs, your right to cancel is waived once the customisation of your order has started. Once you approve your order on the website and accept our General Terms and Conditions, you accept that the customisation can start. And as soon as the customisation process is initiated, your right to cancel, return or otherwise edit your order is waivered.

In the unlikely event that you change your mind after making an order, please contact us as soon as possible and we will do our best to cancel your order and stop production of your product. However, we cannot guarantee it will be possible to cancel your order as it depends on whether or not manufacturing of your product has started.

Faulty goods

In addition to the withdrawal and cancellation rights above, you also have statutory rights including that goods delivered are of satisfactory quality, are fit for their purpose and are as described.

Within six months of the date of delivery and in the event of the product being faulty, you are entitled to a repair or replacement. Or a where repair/replacement is not possible a refund. After six months from the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.

For further information about your statutory rights, please contact the UK International Consumer Centre.

Return of goods and return costs

You must contact us if you wish to arrange a return and if accepted we will arrange a return with you the customer. We will send return instructions to you, following you contacting us.

Return policy

Products can be exchanged only due to defective items or similar faults of Dryboy. If you are looking to have a return actioned please contact the sales team who will be happy to assist you.

Refunds

Except as set out below, if you cancel a contract in full (i.e. all items in the order), we will reimburse you all payments we have received for that order. Note that return costs are not reimbursed.

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. By this, handling of the goods beyond that which is necessary to establish the nature, characteristics and function of the goods is meant. Such handling applies e.g. if it goes beyond the sort that would reasonably be allowed in a physical shop.

We will make the reimbursement without undue delay, and in all cases no later than:

A. 14 days after the day on which we received the returned goods in question from you; or

B. 14 days after the day on which you provide evidence that you have sent the goods back to us.

We will make the reimbursement using the same means of payment as was used for the initial transaction unless you have expressly agreed otherwise. In any event however, no fees will be added to the reimbursement.

Complaints – if there is something wrong with the goods

When buying goods, the rules of the Sale of Goods Act apply.

If your item suffers from a defect or we have delivered incorrect goods, please contact our sales support on: info@dryboy.se or by phone: +46317570700

When contacting Sales Support, please state the order number, item number, and describe what is wrong with the item, etc.

You have the right to send a complaint regarding your order. This means you can either request to have your goods repaired, exchanged, or for the purchase to be cancelled or to receive a reduction on the price. The right to a complaint will only be processed aslong as any faults and defects have not been caused as a result of incorrect or neglectful use of the product provided nor can the complaint be processed if the product in question has been damaged in any way through handling or accident after you as the customer have recieved your product.

When bringin a complaint to Dryboy AB, you as the customer should have use of the guarantee and the complaint brought to the attention of the shop with reasonable time from receipt of the product. Contact should be made by phone, email or letter. The product will then be required to be sent to Dryboy , following Dryboy instructions. Please note it is advisable to keep receipt of this return and your purchase receipt, this will then act as guarantee documentation.

Email: order@dryboy.se

Telephone: +46 31-7570700

Complaints

You are of course always welcome to contact our sales support at: info@dryboy.se or by phone: +46317570700 if you have a complaint about an item you have purchased from us.

If we can’t agree on what you are entitled to, you have the following complaint options:

A complaint about a product or service can be submitted to the Center for Complaint. You can complain to the Swedish Consumer Agency (Konsumentverket) is www.konsumentverket.se Swedish Consumer Complaints Board (Allmänna reklamationsnämnden or ARN) is www.arn.se.

The European Commission’s online complaints portal can also be used to lodge a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be submitted here – EU Commission’s Online Dispute Portal

Personal information

Protection of your personal data is important to us at Dryboy AB. We handle your personal data with confidentiality. Please read our privacy policy, which explains how we use the personal data that you give us in connection with the ordering procedure and what rights you have regarding your personal data shared with us.

https://www.dryboy.com/en/privacy-policy/ in general.

Applicable law and jurisdiction

Any agreement entered into between us under these Terms shall be governed by local relevant law and authorities. Any dispute arising in connection with our agreement, including the existence or validity of the agreement, shall be brought before a competent court in Sweden.

Other conditions

Update of www.dryboy.com/en/

We do our best to update www.dryboy.se/en/ and ensure that prices, offers, descriptions and other information about the goods are correct. However, spelling mistakes, errors in prices, offers, descriptions and other information about the goods may occur and sometimes we find that the price of an item is incorrectly stated.